I Build SystemsThat ExecuteAt Scale
Delivery architecture, AI strategy, and business acquisition. I build the operating models, governance, and people structures that keep organisations executing - not just when I'm in the room, but long after I've left it.
Building Tomorrow
YEARS
INDUSTRIES
VENTURES
TEAMS LED
I design and own the delivery systems that turn strategy into execution - from technical governance through to boardroom reporting.
Over 8 years across aviation, cryptocurrency, government, and insurance, I've built operating models that sustain velocity under real pressure: zero misses on federal deadlines worth billions, 36.29% conversion uplift through digital redesign, 22-person international teams delivering platform migrations that turned hours into seconds, and incident response frameworks that cut resolution times by 30%.
I don't just lead delivery. I architect the capability, governance, and people structures so organisations execute at scale - regardless of who's in the room or what the market's doing.
Outside enterprise, I'm actively acquiring and operating businesses through Lumina Ventures, building delivery intelligence software through Lunar8 Ops, and helping companies integrate AI into their operations to drive measurable outcomes.
How I Operate
- →Architect, don't just manage: I build the operating model (governance, capability frameworks, release discipline) so execution sustains itself
- →Measure what matters: Conversion rates, MTTR, delivery velocity, cost reduction. Outcomes over activity.
- →Deliver under pressure: Federal deadlines, hypergrowth, enterprise migrations. Commitments are non-negotiable.
- →Build for independence: The system works without me in the room. That's how you know it's real.
Operating Models
Governance, capability, and delivery structures designed from scratch and proven at enterprise scale
AI-Amplified Execution
AI strategy, developer tooling rollouts, and agentic automations that collapse time-to-delivery
Business Acquisition
Applying 8+ years of enterprise rigour to acquiring and operating essential services businesses
What I'm Building
Three ventures outside the day job. Business acquisition, delivery intelligence software, and property development in South East Queensland.
Lumina Ventures
Acquiring Essential Services in SEQ
The Problem
Great trades businesses get undervalued at sale because owners don't know where value is leaking - and buyers exploit it.
The Solution
We're acquiring one essential services business in South East Queensland to own and operate long-term. We also run a limited number of Pre-Exit AI Audits that show sellers exactly what increases their sale price and what reduces buyer risk.
The Impact
Not private equity. Not flipping. Enterprise experience across Virgin, RACQ, Swyftx, and Government applied to trades businesses without stripping the character out.
Lunar8 Ops
Delivery Intelligence Platform
The Problem
Operations teams are drowning in spreadsheets and fragmented tools. Real-time decision-making is basically impossible.
The Solution
Building a SaaS platform that pulls fragmented logistics data into one place - real-time visibility, not another dashboard nobody opens.
The Impact
Moving logistics operations from reactive firefighting to actually knowing what's going on before it becomes a problem.
Lunar8 Property Group
Strategic Property Development
The Problem
Most people wait until value is obvious and then wonder why they missed the window. The returns are in spotting it early.
The Solution
Buy, develop, and hold. Our first property at $505,000 led to a demolish-subdivide-rebuild that produced two rooming houses now valued at $1.4M each.
The Impact
Real numbers, not projections. Strategic property development across South East Queensland with a long-term hold approach.
AI That Actually Delivers
Most AI consultants sell excitement. I deliver outcomes you can measure. If it doesn't save time, cut costs, or grow revenue, it's not worth doing.
Increase Revenue
Find the opportunities your team is too busy to spot. AI-driven pricing, lead scoring, and sales acceleration that actually moves the number.
Reduce Costs
Automate the repetitive work that's eating your team's time. I'll show you exactly where the waste is and what to cut first.
Boost Productivity
Give your team AI tools that handle the mundane stuff so they can focus on work that actually matters. Not another tool they won't use.
Better Decisions
Turn your data into something you can act on. Not a 40-page report nobody reads - clear answers to the questions that matter.
What I Offer
Want to Talk It Through?
Whether you've got a specific problem or you're still figuring out where AI fits, I'm happy to have a straight conversation about what's realistic for your business.
LET'S CHATTrack Record of Delivery
8+ years building delivery systems across aviation, cryptocurrency, government, and insurance - from federal programs worth billions to enterprise platform migrations to hypergrowth incident response.
Current Ventures
Founder & CEO
Lunar8 OpsBuilding a SaaS platform that transforms fragmented logistics operations into unified, real-time delivery intelligence - replacing reactive firefighting with proactive optimisation.
Director
Lunar8 Property GroupStrategic property development and investment - identifying value before it's obvious and executing with systematic precision in the Australian market.
AI Integration Consultant
Independent
AI strategy, agentic automations, and developer tooling enablement - helping businesses collapse time-to-delivery and drive measurable cost and revenue outcomes.
Professional Experience
Digital Delivery Lead
RACQ
Architected and own the Digital Domain's operating model post-restructure - spanning delivery execution, product management, design, procurement, AI strategy, and resource orchestration across 30+ personnel. Built the governance structure, capability framework, and release discipline from scratch; the domain now sustains velocity across five parallel functions independent of any individual.
Impact
Spearheaded AI developer tooling rollout, led Jira transformation for portfolio-level visibility, and own dual-track release governance including CAB approvals and executive reporting.
Senior Agile Delivery Lead
Virgin Australia
Led end-to-end delivery across Digital and Data Platform domains. Directed a 22-person international team through a 9-month platform migration to modern cloud-hosted architecture - unlocking data accessibility and AI readiness. Built delivery maturity across 14 cross-functional project groups with full ownership of team structuring, financial forecasting, and executive reporting.
Impact
Drove A/B testing capability rollout contributing to measurable sales uplift, led homepage and flight search rebuilds, and modernised legacy data systems to eliminate multi-hour processing lag.
Senior Agile Coach
Swyftx
Redesigned delivery frameworks and incident response capability during hypergrowth. Authored runbooks, defined SLAs, implemented automated alerting, and built structured escalation pathways with clear ownership models. Coached executive, product, and engineering teams through rapid market shifts and regulatory pressure.
Impact
Introduced A/B testing, DORA metrics, and evidence-based conversion funnel optimisation across product and engineering. Significantly reduced incident response times through structured escalation and ownership models.
Enterprise Agile Coach
Elabor8
Led a 2-person transformation engagement on-site, restructuring ways of working across 17+ teams spanning Technology, Finance, Legal, Property Services, and Field Operations. Partnered with C-level leadership to translate company OKRs into squad-level roadmaps and directed the migration to Azure DevOps for portfolio-level visibility.
Impact
Achieved ~82% objective completion across 17 squad-level roadmaps by creating clear line-of-sight between strategic goals and team-level execution.
Senior Scrum Master
Australian Taxation Office
Operated at three simultaneous levels: sprint execution, program-level release coordination across multiple teams, and portfolio-level capability building. Led Agile delivery of high-stakes federal stimulus programs during COVID-19 - adapting plans near-daily in response to evolving policy while maintaining unmovable government deadlines where the cost of failure was measured in billions.
Impact
Zero deadline misses on critical federal programs. Built lasting organisational capability through team charters, maturity assessments, and Scrum Master chapters.
Education
Bachelor of Information Technology
Major in Information Systems
Griffith University
Areas of Specialisation
Deep expertise across delivery, digital transformation, data platforms, and AI integration.
Delivery Architecture
Designing operating models, governance structures, and capability frameworks that sustain execution at scale. 30+ person domains, multi-team programs, built from scratch.
Agile Transformation
Enterprise-wide agile uplift spanning 17+ teams, OKR alignment, DORA metrics, and portfolio-level visibility. From SAFe programs to startup hypergrowth.
AI Strategy & Enablement
AI developer tooling rollouts, agentic automation design, and strategic AI integration that collapses time-to-delivery and drives measurable business outcomes.
AI Automations
Building intelligent automation workflows with n8n and agentic systems that eliminate repetitive tasks, accelerate processes, and free teams for high-value work.
Stakeholder & Executive Alignment
Financial forecasting, executive reporting, CAB governance, and boardroom-ready communication. Bridging the gap between what the team is building and what the board needs to hear.
Data Platform Modernisation
Leading large-scale platform migrations, cloud-hosted data architecture, and analytics enablement. Turning multi-hour batch processes into real-time access.
Let's Connect
Whether it's AI integration, a venture opportunity, or just a straight conversation - reach out. I'm always happy to talk.
marcus.hahnheuser@gmail.com
Best for detailed inquiries
/in/marcushahnheuser
Let's connect professionally
/marcus.hahnheuser
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